Terms of Sale
We really do want you to have the best possible experience with your new animal, and will do what is within our power to make that happen. We are always happy to provide you with troubleshooting and suggestions for how to set up and care for your new animal, so please ask if you have questions. There's no such thing as a dumb question.
An oversimplified description of how we operate here is if its within our control we fix it. Even if its not, we'll do what we can to help.
Having that said, we do have to list out the specifics for our terms of sale like every other business. So here they are.
By sending payment you agree to the following terms:
Terms Disclaimer- Failure to read or understand will under no circumstances be reason to consider them altered or void. We reserve the right to refuse sale to any person for any reason.
Legality: Knowing and complying with the legality of purchasing or owning a reptile in your area, city, or state is solely your responsibility. It is not the responsibility of House Snake Morphs to know what regulations exist near you or may apply to you. By purchasing you agree that you are 18 years of age or older AND have legal authority to authorize payment for your purchase. Please check with other household members to ensure positive living condition for the animal.
Genetics: Genetics are 100% Guaranteed for Animals sold by House Snake Morphs. If we don't know sure, we'll tell ya that in the items description!
Health: We will not sell an animal unless were confident that it is healthy. So we guarantee that animals sold at House Snake Morphs are healthy to the best of our knowledge at the time of sale. We do not guarantee that an animal will remain healthy through shipment or under your care, as that is outside of our control.
It is the buyers responsibility to unpack and carefully inspect your animal upon arrival and notify us immediately if you have any concerns. You must notify us within 24 hours to be eligible for replacement. We cant help you if we dont know about it folks!
House Snake Morphs is not responsible for any veterinary expenses or costs incurred by the buyer for any animal for any reason. If you bring an animal to a veterinarian, you do so entirely at your own expense.
Feeding: We guarantee all animals are feeding at the time of sale, unless noted- egg eaters dont eat for most of the year, so we will note if they are currently off feed. We do not guarantee that an animal will feed under your care, as that is outside of our control. Upon request of the buyer, we will provide a feeding video. We cant do this after the animal leaves our facility though. We are always available to offer advice if or when an animal stops feeding.
We feed live, prekilled, and frozen thawed prey. Each animal has its prey type and size listed in the details section.
We do not accept deposits for, nor do we sell, unstarted hatchlings. If you received a hatchling from us, rest assured that animal has ate many consecutive meals long before it was ever offered for sale.
Forms of Payment: Cash, Credit/Debit Cards, Venmo, USPS Money Order, Cashapp, and Paypal.
A word on Paypal: Paypal is one of the many payment options that are available for you to choose from when making your purchase, but please be aware that paypal will automatically add any applicable state sales tax to your order. We are a legitimate tax paying business and are legally required to collect sales tax. Paypal automatically collects this amount depending on the zipcode registered to your account. Also, Paypal fees are not refundable. Just like shipping, paypal offers a service- a safe secure way to transfer money- that they typically charge a 3% fee for. If you choose to utilize their service, this fee belongs to them once they have fulfilled their obligation to transfer the funds. We do not refund the amount they have charged for your use of their service. Due to the proliferation of paypal buyer chargeback scams, we also have the right to refuse to accept paypal as a payment option, at any time, at solely our discretion.
Payment plans: 30 day payment plans are available on animal orders over $200 with a minimum non-refundable deposit of $50 USD or 25% whichever is greater. Payments can be made however youd like to structure it so long as the total balance is paid in full within the agreed upon time. If payment is not made in full within the agreed upon time, any money paid will be forfeit, and the animal will be placed back up for sale.
We reserve the right to refuse to accept any offer, financing option, or payment plan at all, to anyone, at anytime.
Note: We’re known for being above reasonable about things, so as my mother would say “you’ll catch more flies with honey than vinegar”. If you get what I’m sayin’. Were pretty reasonable folks guys. Let us know if you need a little more time. We may, or may not, at our sole discretion, extend payment plans. This is considered on a case by case basis.
All Animals are sold first come first served. The first person to pay for the animal receives the animal regardless of who inquired about, or 'committed to buying' it first. This means having a dialogue about your desire to purchase the animal, asking to negotiate price or enter a payment plan, etc., does not grant you exclusive rights to purchasing it. housesnakemorphs.com offers a shopping cart system that any customer may use at any time to complete their purchase. Because of this, those requiring payment plans, alternate forms of payment, etc may place a deposit on/purchase an animal just seconds after the same animal was purchased through the website. Or vise versa, a person may complete an online purchase just seconds after someone else already paid for the same animal using another method. In these cases, the person who paid for (or placed a deposit upon) the animal first will receive the animal. The other person will have the choice of either receiving a refund, or credit towards a different animal. We strongly encourage you to place a deposit on/purchase the animal you want quickly because several people are often interested in the same animal at the same time. It is impossible for us to know the serious buyers from the window shoppers without payment, so to be fair to everyone we do not hold animals without a deposit either.
Shipping:
Please review the shipping page for full information involving the shipping process.
Live arrival is guaranteed (in the form of store credit); however it is the buyers responsibility to furnish us with the correct shipping address to send the animal to, and the buyer or its designated representative must be available to receive the package upon delivery. Incorrect or incomplete addresses that cause delivery delays terminate our live arrival guarantee. All packages are shipped to your nearest fedex hub, and you must pick up the package at fedex by business close that day or the guarantee is void. We are not responsible for carrier delays or faults.
We reserve the right to refuse to ship an animal until we believe it is safe to do so. Whether or not a shipping day is deemed safe is determined on a case by case basis and is at our discretion. We do not refund orders due to customer impatience. Guys reminders that you must read the shipping page are plastered everywhere throughout this website. It is on the landing page, it is on the top and bottom of the available page, a link to it is available at the bottom of every page, and you're asked to confirm you've read it during checkout. We've stressed this to you in every way possible, so if you still didnt read it, that's not on us. If you are incapable of waiting for a safe day for your animal to be delivered, you have two options. 1) Cancel your order and that's the end of it. You wont receive a refund or store credit. 2) you may elect to have us send the animal outside of our shipping policies. We will pack the animal with utmost care and do what we can to ensure they will arrive safely, but we make no guarantees whatsoever if delivered outside of our shipping policies. If you insist on taking risks, then what happens as a result of your choice is on you.
We do not offer refunds for customer refused shipments. As noted in the shipping page, we will not ship an animal to you until you have agreed to receive it.. If we ship an animal to you on the agreed upon date, and you decide in transit you no longer wish to receive it, please inform us so that we may intercede on the behalf of the animals welfare. There are no refunds if you refuse delivery of an animal, as we have fulfilled our obligation to send you a healthy animal. What you do, or fail to do, with an animal after we have sent it to you in good faith, is outside of our control and therefore outside of our obligation.
Insurance: Cash DOA insurance is optional and must be requested by the buyer at the time of sale. The cost for insurance is $2.50 for each $100 of order value if you would like cash compensation for DOA. This insurance also covers DOA caused by carrier delay.
DOA (Dead On Arrival): In the unlikely event an animal arrives DOA, Store credit will be given for a replacement. For Cash compensation please read above about optional insurance. To qualify the buyer must 1) notify us immediately 2) send us a photo of the animal flipped on its back and 3) keep the animal’s remains for verification and further instruction, or all guarantees are void.
Wrong animal sent: This has never happened yet but if you feel the wrong animal has been sent to you, you will need to send us an unboxing video that shows both the top and bottom of the box unopened, then open the box and clearly display to the camera the animal you received. We can then compare it to the packing video of the animal that was sent and determine what happened. If it was our mistake, we certainly will do whatever we can to make it right.
We do guarantee the animal will be the sex listed. If you question whether or not your animal was properly sexed, please feel free to request the packing video of the animal sent. We pop every animal on camera during the packing videos so that you can also see with your own eyes that it has been correctly sexed. If somehow a mistake was made, we certainly would be willing to make that right with you.
Replacements: Please be certain that the animal you purchase is the one that you want. It is your responsibility to research the genetics, size, and care, of the animal you are purchasing. Some morphs may carry with them genetic issues. We do mark the animals displaying genetic symptoms or imperfections as having such, but as some (like wobble in ball pythons) can begin at any time we can not guarantee they will not begin to express symptoms of their morph's genetic issues during the stress of shipping, or while under your care.
Otherwise, If you are not 100% satisfied, please contact us within 24 hours of arrival. Additional shipping, if necessary, is at buyer’s expense.
We can receive returns, but we can not offer you a refund for them Here's why. Anytime an animal leaves our facility it can come into contact with any number of things within moments. Say you're at a show, you just bought this new snake you brush up against someone that has been handling a few other snakes and one of those had been carrying a virus, you touch it then touch the snake. Now that snake you bought moments prior may be exposed. Or you bring it home, you have a closed collection but someone you bought from lied about that one "Captive born animal". Now your new snake is exposed. There's no way for me to know what sort of things your animal could have been exposed to outside of my care. So I cant offer that animal for resale until I've run a battery of veterinary tests to establish if it is in fact still healthy. Those tests can be more costly than the resale price of the snake itself. Please understand it's not that I don't trust you about it. Its that I've earned a reputation of only offering healthy animals that will do well for my customers, and I wont risk it on anyone's word that nothing could possibly have happened to them since they left. I just don't know that.
Questions: We encourage you to ask as many questions as you’d like to feel confident in your purchase. We are happy to answer questions before, during, and after purchase :)
______________________________________________________________________________
An oversimplified description of how we operate here is if its within our control we fix it. Even if its not, we'll do what we can to help.
Having that said, we do have to list out the specifics for our terms of sale like every other business. So here they are.
By sending payment you agree to the following terms:
Terms Disclaimer- Failure to read or understand will under no circumstances be reason to consider them altered or void. We reserve the right to refuse sale to any person for any reason.
Legality: Knowing and complying with the legality of purchasing or owning a reptile in your area, city, or state is solely your responsibility. It is not the responsibility of House Snake Morphs to know what regulations exist near you or may apply to you. By purchasing you agree that you are 18 years of age or older AND have legal authority to authorize payment for your purchase. Please check with other household members to ensure positive living condition for the animal.
Genetics: Genetics are 100% Guaranteed for Animals sold by House Snake Morphs. If we don't know sure, we'll tell ya that in the items description!
Health: We will not sell an animal unless were confident that it is healthy. So we guarantee that animals sold at House Snake Morphs are healthy to the best of our knowledge at the time of sale. We do not guarantee that an animal will remain healthy through shipment or under your care, as that is outside of our control.
It is the buyers responsibility to unpack and carefully inspect your animal upon arrival and notify us immediately if you have any concerns. You must notify us within 24 hours to be eligible for replacement. We cant help you if we dont know about it folks!
House Snake Morphs is not responsible for any veterinary expenses or costs incurred by the buyer for any animal for any reason. If you bring an animal to a veterinarian, you do so entirely at your own expense.
Feeding: We guarantee all animals are feeding at the time of sale, unless noted- egg eaters dont eat for most of the year, so we will note if they are currently off feed. We do not guarantee that an animal will feed under your care, as that is outside of our control. Upon request of the buyer, we will provide a feeding video. We cant do this after the animal leaves our facility though. We are always available to offer advice if or when an animal stops feeding.
We feed live, prekilled, and frozen thawed prey. Each animal has its prey type and size listed in the details section.
We do not accept deposits for, nor do we sell, unstarted hatchlings. If you received a hatchling from us, rest assured that animal has ate many consecutive meals long before it was ever offered for sale.
Forms of Payment: Cash, Credit/Debit Cards, Venmo, USPS Money Order, Cashapp, and Paypal.
A word on Paypal: Paypal is one of the many payment options that are available for you to choose from when making your purchase, but please be aware that paypal will automatically add any applicable state sales tax to your order. We are a legitimate tax paying business and are legally required to collect sales tax. Paypal automatically collects this amount depending on the zipcode registered to your account. Also, Paypal fees are not refundable. Just like shipping, paypal offers a service- a safe secure way to transfer money- that they typically charge a 3% fee for. If you choose to utilize their service, this fee belongs to them once they have fulfilled their obligation to transfer the funds. We do not refund the amount they have charged for your use of their service. Due to the proliferation of paypal buyer chargeback scams, we also have the right to refuse to accept paypal as a payment option, at any time, at solely our discretion.
Payment plans: 30 day payment plans are available on animal orders over $200 with a minimum non-refundable deposit of $50 USD or 25% whichever is greater. Payments can be made however youd like to structure it so long as the total balance is paid in full within the agreed upon time. If payment is not made in full within the agreed upon time, any money paid will be forfeit, and the animal will be placed back up for sale.
We reserve the right to refuse to accept any offer, financing option, or payment plan at all, to anyone, at anytime.
Note: We’re known for being above reasonable about things, so as my mother would say “you’ll catch more flies with honey than vinegar”. If you get what I’m sayin’. Were pretty reasonable folks guys. Let us know if you need a little more time. We may, or may not, at our sole discretion, extend payment plans. This is considered on a case by case basis.
All Animals are sold first come first served. The first person to pay for the animal receives the animal regardless of who inquired about, or 'committed to buying' it first. This means having a dialogue about your desire to purchase the animal, asking to negotiate price or enter a payment plan, etc., does not grant you exclusive rights to purchasing it. housesnakemorphs.com offers a shopping cart system that any customer may use at any time to complete their purchase. Because of this, those requiring payment plans, alternate forms of payment, etc may place a deposit on/purchase an animal just seconds after the same animal was purchased through the website. Or vise versa, a person may complete an online purchase just seconds after someone else already paid for the same animal using another method. In these cases, the person who paid for (or placed a deposit upon) the animal first will receive the animal. The other person will have the choice of either receiving a refund, or credit towards a different animal. We strongly encourage you to place a deposit on/purchase the animal you want quickly because several people are often interested in the same animal at the same time. It is impossible for us to know the serious buyers from the window shoppers without payment, so to be fair to everyone we do not hold animals without a deposit either.
Shipping:
Please review the shipping page for full information involving the shipping process.
Live arrival is guaranteed (in the form of store credit); however it is the buyers responsibility to furnish us with the correct shipping address to send the animal to, and the buyer or its designated representative must be available to receive the package upon delivery. Incorrect or incomplete addresses that cause delivery delays terminate our live arrival guarantee. All packages are shipped to your nearest fedex hub, and you must pick up the package at fedex by business close that day or the guarantee is void. We are not responsible for carrier delays or faults.
We reserve the right to refuse to ship an animal until we believe it is safe to do so. Whether or not a shipping day is deemed safe is determined on a case by case basis and is at our discretion. We do not refund orders due to customer impatience. Guys reminders that you must read the shipping page are plastered everywhere throughout this website. It is on the landing page, it is on the top and bottom of the available page, a link to it is available at the bottom of every page, and you're asked to confirm you've read it during checkout. We've stressed this to you in every way possible, so if you still didnt read it, that's not on us. If you are incapable of waiting for a safe day for your animal to be delivered, you have two options. 1) Cancel your order and that's the end of it. You wont receive a refund or store credit. 2) you may elect to have us send the animal outside of our shipping policies. We will pack the animal with utmost care and do what we can to ensure they will arrive safely, but we make no guarantees whatsoever if delivered outside of our shipping policies. If you insist on taking risks, then what happens as a result of your choice is on you.
We do not offer refunds for customer refused shipments. As noted in the shipping page, we will not ship an animal to you until you have agreed to receive it.. If we ship an animal to you on the agreed upon date, and you decide in transit you no longer wish to receive it, please inform us so that we may intercede on the behalf of the animals welfare. There are no refunds if you refuse delivery of an animal, as we have fulfilled our obligation to send you a healthy animal. What you do, or fail to do, with an animal after we have sent it to you in good faith, is outside of our control and therefore outside of our obligation.
Insurance: Cash DOA insurance is optional and must be requested by the buyer at the time of sale. The cost for insurance is $2.50 for each $100 of order value if you would like cash compensation for DOA. This insurance also covers DOA caused by carrier delay.
DOA (Dead On Arrival): In the unlikely event an animal arrives DOA, Store credit will be given for a replacement. For Cash compensation please read above about optional insurance. To qualify the buyer must 1) notify us immediately 2) send us a photo of the animal flipped on its back and 3) keep the animal’s remains for verification and further instruction, or all guarantees are void.
Wrong animal sent: This has never happened yet but if you feel the wrong animal has been sent to you, you will need to send us an unboxing video that shows both the top and bottom of the box unopened, then open the box and clearly display to the camera the animal you received. We can then compare it to the packing video of the animal that was sent and determine what happened. If it was our mistake, we certainly will do whatever we can to make it right.
We do guarantee the animal will be the sex listed. If you question whether or not your animal was properly sexed, please feel free to request the packing video of the animal sent. We pop every animal on camera during the packing videos so that you can also see with your own eyes that it has been correctly sexed. If somehow a mistake was made, we certainly would be willing to make that right with you.
Replacements: Please be certain that the animal you purchase is the one that you want. It is your responsibility to research the genetics, size, and care, of the animal you are purchasing. Some morphs may carry with them genetic issues. We do mark the animals displaying genetic symptoms or imperfections as having such, but as some (like wobble in ball pythons) can begin at any time we can not guarantee they will not begin to express symptoms of their morph's genetic issues during the stress of shipping, or while under your care.
Otherwise, If you are not 100% satisfied, please contact us within 24 hours of arrival. Additional shipping, if necessary, is at buyer’s expense.
We can receive returns, but we can not offer you a refund for them Here's why. Anytime an animal leaves our facility it can come into contact with any number of things within moments. Say you're at a show, you just bought this new snake you brush up against someone that has been handling a few other snakes and one of those had been carrying a virus, you touch it then touch the snake. Now that snake you bought moments prior may be exposed. Or you bring it home, you have a closed collection but someone you bought from lied about that one "Captive born animal". Now your new snake is exposed. There's no way for me to know what sort of things your animal could have been exposed to outside of my care. So I cant offer that animal for resale until I've run a battery of veterinary tests to establish if it is in fact still healthy. Those tests can be more costly than the resale price of the snake itself. Please understand it's not that I don't trust you about it. Its that I've earned a reputation of only offering healthy animals that will do well for my customers, and I wont risk it on anyone's word that nothing could possibly have happened to them since they left. I just don't know that.
Questions: We encourage you to ask as many questions as you’d like to feel confident in your purchase. We are happy to answer questions before, during, and after purchase :)
______________________________________________________________________________